HELP SECTION

This is usually due to choosing the incorrect setting on the dial found on the front of the camera. Before you take your picture, always take a look at the front of the lens to check the dot on the lens aligns with the light that is lit (in orange). If it is on the wrong setting, the photos can come out too bright or too dark.

The film exposure counter will reset if the back of the camera is opened while instax film is loaded. For example, if someone opens the back cover after 6 shots have been taken, the counter will then show a full 10 left when in fact there are only 4. This normally happens when someone you know is interested in the product and opens the back cover by mistake, best to let them know straight away if they show interest to save your film!

Once a picture has been taken it takes around 90 seconds to develop, during this time it is important you don’t crease, squeeze or shake the film. These types of actions can affect the distribution of film chemicals while the film is developing creating artefacts to your shots. Of course, some users do this to creative effect!